Urgent JobsColombo
UrgentCustomer Operations

Customer Operations Lead

Company

MetroCare Clinics

Location

Dehiwala

Type

Full-time

Workplace

On-site

Salary

LKR 160,000 - 230,000 / month

Posted

13d ago

Deadline

Jun 8

More Customer OperationsMore in DehiwalaCustomer Operations in Dehiwala

The network has an immediate service gap and needs a floor-ready lead who can improve response speed, coach staff, and impose operational rhythm within the first month.

Day-to-day

  • Run shift readiness, escalation, and service quality across inbound teams.
  • Track queue lengths, missed callbacks, and patient satisfaction patterns.
  • Work directly with clinic managers on staffing and recovery plans.

Profile

  • Experience leading support or service teams with live call volumes.
  • Clear communication and strong floor presence.
  • Comfortable with schedules, rosters, and urgent staffing gaps.

Company snapshot

MetroCare Clinics

MetroCare Clinics operates fast-moving outpatient branches that rely on tight customer operations and clear shift leadership.

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Application requirements

  • CV in PDF format
  • Phone number available for same-day screening

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